The Nine (9) Guiding Principles of an ITIL Practitioner / ITSM Professional
ITIL Practitioner focuses on Communications, Organization Change Management, Measurement & Metrics .
More Importantly; It focuses on Introducing the Mindset of CSI (Continual Service Improvement) / Quality of Services .
This is just a Quick Reminder on The Nine (9) Guiding Principles of an ITIL Practitioner / ITSM Professional :
1- Focus on Value
2- Design for Experience
3- Start where You Are
4- Work Holistically
5- Progress Iteratively
6- Observe Directly
7- Keep it Simple
9- Be Transparent