Learning Resources Useful for Service Desk Analysts / Team Members

Here is a Brief Training to  Help Desk Team Members about  the Following Services  that are currently  Offered to our Customers/End Users :

1. Office 365 :



2. Virtualization in Windows 10 :

1. https://www.linkedin.com/learning/windows-10-administration/installing-client-hyper-v
2. https://www.linkedin.com/learning/windows-10-administration/running-windows-10-as-a-virtual-desktop-infrastructure-vdi


3. Unified Communication and Collaboration (IP Phones, Cisco Jabber, VoiceMail & WebEx) :

  1. WebEx : https://www.linkedin.com/learning/learning-webex-meetings/welcome
  2. Voice Mail : N/A [ To Be Posted Later ]
  3. Cisco Jabber : N/A [ To Be Posted Later ]
  4. IP Phones : N/A [ To Be Posted Later ]


 4. Service Level Agreement, Response Time and Resolution Time :

  1. https://www.linkedin.com/learning/learning-mojo-helpdesk/managing-service-level-agreements-slas
  2. https://www.linkedin.com/learning/managing-customer-expectations-for-managers/manage-response-time-expectations
  3. https://www.linkedin.com/learning/managing-a-customer-contact-center/accessibility-service-level-and-response-time

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